Privacy Policy

Privacy Policy.

At Kemp Allied Health we are committed to ensuring and upholding the privacy and confidentiality of our clients and stakeholders personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Privacy Act).


This policy is designed to clearly communicate how Kemp Allied Health manages our clients and all other stakeholders’ personal and health information. It provides a detailed outline of the type of information our practice may hold, how it is handled, how long it is kept and how you can access it.

 

This policy covers the following information:

  • Why Kemp Allied Health collect’s information  
  • What type of information Kemp Allied Health may collect and how it will be collected
  • Disclosure and use of information
  • How Kemp Allied Health stores and protects information
  • How long information is kept
  • Access and changes to personal information

 

Personal Information as defined in the Privacy Act (1988) means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • Whether information or opinion is true or not.
  • Whether the information or opinion is recorded in a material form or not.

 

Health Information as defined in the Privacy Act (1988) is a particular subset of personal information and means information or an opinion about:

  • The health or a disability (at any time) of an individual.
  • An individual’s expressed wishes about the future provision of health services to him or her.
  • A health service provided or to be provided to an individual.

Why we Collect Personal Information.

Kemp Allied Health collects personal information when it is reasonably necessary for us to provide the services that you may require. Other reasons Kemp Allied Health collects personal information is to:

  • Understand you and how Kemp Allied Health can meet your needs now and in the future.
  • Provide the best possible service to achieve maximum results.
  • Claim payment from external funding sources, including Medicare, National Disability Insurance Scheme and other Insurance organisations.
  • Comply with third party agencies information along with their needs and requirements.
  • Comply with reporting requirements and other obligations to third party agencies e.g., hospital support teams, medical practitioners. 
  • Enable Kemp Allied Health to send reports and all other correspondence to other health care providers.

How we Collect your Personal Information.

How we collect Personal Information may be collected in a number of different ways. Kemp Allied Health will always attempt to initially obtain the required information from the client or stakeholder directly, by means of documentation, over the phone, via email or in person. In certain circumstances information may need to be collected from a third party such as:

  • General practitioner
  • Family member
  • Health practitioner
  • Carer Information may only be obtained from the above sources with the client or stakeholder’s consent.

Type of Information we may Collect.

The following information may be collected by Kemp Allied Health in order to assist the organisation in providing the service that is required:

  • Personal information including name, address, date of birth and gender.
  • Family medical history and next of kin details.
  • Health information including medical conditions, medical records and medical results.
  • Occupation, employer details, payment details and financial information.
  • Source of initial referral.
  • Other health or medical practitioner’s involved.

Disclosure and Use of Information.

Kemp Allied Health will only use or disclose personal information for the primary purpose for which it was collected, for a directly related secondary purpose or as permitted or required by law. Along with the uses listed in this policy or otherwise permitted under the Privacy Act (1988), using or disclosing personal information will only be done after obtaining the client’s or stakeholder’s consent. Outlined below is how Kemp Allied Health may use or disclose personal information.

  • Personal information including sensitive and health information is collected and used for the primary purpose of ensuring all clients receive a high quality of service whilst under care of Kemp Allied Health employees.
  • Where necessary information may be required to be disclosed to other health care providers, such as a general practitioner, home service provider or hospitals that may be involved in ongoing care and/or services.
  • We may provide information about medical conditions to the next of kin, relatives, guardians or legal representatives, unless previously stated by the client or stakeholder to not disclose personal or health information.
  • It is important to note that there are limits to confidentiality in exceptional circumstances including when there is a risk to you or others, or if we are responding to a subpoena or warrant.

 

Quality assurance: On occasions we may need to collect, use or disclose aspects of personal information to monitor the standard of health services provided. This is done for processes including accreditation and evaluation, clinical audits, risk and claims management, education and training of staff and quality assurance activities, including monitoring clinical outcomes.

 

Client satisfaction: To ensure the organisation is providing a level of high-quality services, an Kemp Allied Health employee may contact the client or stakeholder in the future to request feedback on services.

 

Billing: For billing and invoicing purposes, Kemp Allied Health may disclose relevant aspects of the client or stakeholder’s personal information with third parties such as health care providers, Medicare, National Disability Insurance Scheme and other Insurance organisations.

 

Contractors: On occasions, Kemp Allied Health may request engagement of third parties to assist in providing the services required such as building contractors, IT suppliers and professional service providers. Kemp Allied Health therefore may need to disclose the relevant personal information in relation to these services. All such contractors are required to handle your personal information in accordance with the Privacy Act (1988) and this policy.

 

Data required by law: Kemp Allied Health have a legal obligation to provide information to various entities; Kemp Allied Health may provide personal and health information to government agencies where Kemp Allied Health are providing health services under contracts.

How we Store and Protect your Information.

Kemp Allied Health ensures information is securely stored in a range of mediums including electronic systems, electronic instrumentation, and paper files. Kemp Allied Health has a number of security measures in place to ensure information is protected. These include firewalls, administrative, physical and technical access restrictions, with only authorised personnel able to access relevant data. Kemp Allied Health has a secure server and a closed network environment, data encryption and virus scanning and protection. Kemp Allied Health endeavours to ensure all security programs are regularly assessed and updated as required.

How Long we Keep your Information.

Kemp Allied Health retain all personal and health information indefinitely on an internal electronic database following the conclusion of services to ensure that Kemp Allied Health can provide the best possible service. As Western Australia do not have laws which apply specifically to the storage of medical records by private medical providers, Kemp Allied Health  complies with Australia’s privacy laws under the Privacy Act. Thus, Health records are stored for a minimum of seven years from the last entry of an adult and until any clients who are children are 25 years of age. All paper copies of client or stakeholder information will be submitted to Kemp Allied Health electronic database and then securely destroyed.

Access and Changes to Personal Information.

If the client or stakeholder wishes to access the information Kemp Allied Health hold (both personal and health) the client or stakeholder has the right to do so. The client and stakeholders also have a right to request an amendment to the information Kemp Allied Health hold if the client or stakeholder believes it is inaccurate. Kemp Allied Health will allow access or make amendments as per the request unless there is a reason under the Privacy Act (1988) or other relevant law to refuse the request.

 

Kemp Allied Health will allow access to personal records in a manner which is suitable to the individual’s needs except when:

  • Providing access would have an unreasonable impact upon the privacy of other individuals
  • The request for access is frivolous or vexatious
  • The information relates to an existing legal dispute resolution proceedings between Kemp Allied Health and the individual
  • Providing access would be unlawful
  • An enforcement agency performing a lawful national security function asks Kemp Allied Health not to provide access on the basis that providing access would be likely to cause damage to the national security of Australia.

 

 In order to gain access or request an amendment Kemp Allied Health do require written consent from the individual. This can be in form of an email or written letter.

Contacting Us.

At Kemp Allied Health client care is our main priority. If you have any concerns regarding our privacy policy or services please contact us directly using the contact details provided below.

 

Email: john.morrison@kempalliedhealth.com

Phone: 0423 470 473

 

Kemp Allied Health welcomes complaints, compliments and ideas as it provides feedback on our services and enables us to make service improvements. We will strive to resolve your complaint internally. If we are unable to resolve your complaint satisfactorily, you may request the Federal Privacy Commissioner to have your complaint investigated. For more information about how you may lodge a complaint with the Federal Privacy Commissioner, please contact the Commissioner's hotline service on 1300 363 992.

Share by: