NDIS: Terms of Service.
Charges.
Kemp Allied Health hourly rates for therapy services are set in line with the NDIS Pricing Arrangements and Price Limits. All prices are Goods and Services Tax (GST) inclusive and include the cost of providing supports. Please note that these rates are subject to change, however client will be informed prior.
Current rates per hour for clients within Modified Monash Model (MMM) MM1-3 areas:
Payments.
Kemp Allied Health will send invoices after the therapist has provided services. Payments are applied (depending on how the plan categories are managed) by either one, or a combination of the below:
If you are self-managed:
If you are plan-managed:
If your funds are NDIA-managed, any Supports to you will be out of pocket as we are not a registered NDIS provider.
Cancellation Policy.
Travel.
Travel costing is determined via the NDIS Pricing Arrangements and Price Limit, charged in 10-minute increments based at the therapist’s hourly rate. This is capped at 30 minutes in Modified Monash Model (MMM) MM1-3 areas and 60 minutes in MMM4-5 areas (Note: the relevant MMM classification is the classification of the area where the client is when the support is delivered).
You can confirm your MMM rating of a location using the Health Workforce Locator on the Government Department of Health’s Website - https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/health-workforce-locator#hwc-map
In addition to the above travel, therapists can also claim for the time spent travelling from the last participant to their usual place of work. The maximum amount of travel time that they can claim for the time spent on return travel is 30 minutes in MMM1-3 areas and 60 minutes in MMM4-5 areas.
Feedback, complaints & disputes.
If you have any feedback or concerns with the terms of this Agreement, including the Supports being provided to you, please contact your therapist directly by email, phone or in person and they will attempt to resolve them. Alternatively, fill out the Feedback form to escalate the matter to the Director/s. Kemp Allied Health can arrange for an interpreter or any other assistance you might need to provide feedback. If you are unsatisfied with the actions taken by us or prefer to speak with someone outside of Kemp Allied Health you can contact:
All contact details for these agencies should be available on the National Disability Insurance Scheme Website.
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