Feedback.
Your feedback is important to us.
How to submit your feedback.
At Kemp Allied Health we take great pride in maintaining our reputation for delivering therapy services to the highest of standards. We value all feedback as this is key to us maintaining and improving our service delivery to our community.
- Contact your therapist by email, phone or in person. These details are provided to you at your initial assessment.
- Complete the electronic feedback form below, or request that a feedback form be mailed to you. We can arrange for an interpreter or any other assistance you might need to provide feedback.
- Contact us
directly.
Electronic feedback form.
What happens next?
Once we have received your feedback, the appropriate staff member will address your comments and take action as soon as possible (if appropriate). If you provide your name, phone number, email and/or postal address we will contact you within a week to discuss your feedback and let you know of any actions taken.
You can always contact us to find out about the progress of your feedback too.
If you are unhappy with our response or wish to take the matter to an external party, you can contact:
NDIS Quality and Safeguards Commission
(for clients receiving Federal Funding through NDIS)
Phone:
1800 035 544
TTY: 133 677
National Relay Service and ask for: 1800 035 544
Completing: complaint contact form
Visit: ndiscommission.gov.au
Health and Disability Services Complaints Office (HaDSCO)
(for clients receiving State Funding from Department of Communities)
Phone: 1800 813 583
Email: mail@hadsco.wa.gov.au
Visit: hadsco.wa.gov.au
You can also elect to draw on the services of an advocate to help with this process such as a family member, friend, Support Worker or agencies that provide this service, for example:
People with Disabilities Western Australia (PWdWA)
Phone:
1800 193 331
Email: info@pwdwa.org
Visit:
pwdwa.org
To find an advocacy service near you, refer to the link: Disability Advocacy Finder | Ask Izzy
Kemp achieving your goals.
Kemp Allied Health acknowledges the Traditional Owners of Country throughout Australia and pay our respects to Elders past and present.